Refund policy

SEHUB | WARRANTY, RETURN & REFUND POLICY

At Sehub, we strive to ensure that every gadget you purchase meets the highest standards of quality. Since electronics are sensitive products, our refund and return policies are structured to protect both the consumer and the integrity of our hardware.

1. The 7-Day Replacement Window

We offer a 7-day return/replacement policy for technical malfunctions or manufacturing defects. You have 7 days from the date of delivery to report any issues. After this period, any technical problems must be addressed through the product's brand warranty (if applicable).

2. Return Eligibility (Gadget Integrity)

To be eligible for a return or exchange, the gadget must meet these conditions:

  • Original Seal: The product must be in its original packaging. If the manufacturer's seal is broken, returns are only accepted if the product is proven to be defective.
  • Complete Kit: All accessories (chargers, cables, manuals, and warranty cards) must be included in the return box.
  • Condition: The item must be free from physical damage, scratches, or signs of liquid contact.
  • Proof: A valid invoice or order ID from Avson is mandatory.

3. Mandatory Tech-Check (Unboxing Video)

CRITICAL: Because electronic items are high-value and fragile, we require a continuous unboxing video as proof of "Damaged on Arrival" or "Missing Items."

  • The video must show the courier label clearly and the opening of the package for the first time.
  • Without this video, claims for physical damage during transit or missing accessories will not be entertained.

4. Non-Returnable Tech Items

The following items cannot be returned:

  • Software products, digital codes, or activated licenses.
  • Gadgets damaged due to power surges, improper usage, or unauthorized repair attempts.
  • Items purchased during "Final Clearance" or "Flash Sales."
  • Personalized or customized hardware.

5. How to Request a Return

If your gadget is defective or incorrect, email us at sehub.support@gmail.com.

  • Process: Our technical team may contact you for a brief video call or photos to verify the technical issue before approving the return.
  • Pickup: Once approved, we will arrange a reverse pickup from your address. If your Pincode is not serviceable for reverse pickup, we will guide you on self-shipping (costs will be reimbursed for valid claims).

6. Exchange Protocol

We only replace items if they are defective or damaged upon arrival. If you wish to exchange a gadget for a different model, you must return the current item (if eligible) and place a new order for the desired product.

7. Refund Disbursement

Once your return is received and passes our technical inspection:

  • Prepaid Orders: The refund will be credited to your original payment mode (Bank/UPI/Card) within 5-7 business days.
  • COD Orders: For Cash on Delivery, you must provide a valid UPI ID or Bank Account details. Refunds will be processed via Bank Transfer.
  • Note: Original shipping fees and COD handling charges are non-refundable.

8. Order Cancellation

You can cancel your order at no cost before it is dispatched. Once the gadget has been handed over to our courier partner, the order cannot be cancelled.

9. Contact Information

For any refund-related queries, reach out to our support team:

Sehub Returns Dept.
Address: 5th Floor, Flat No. 502, Alpha Business Park, Judges Bunglow Road, Satellite, Ahmedabad, GJ - 380015.
Email: sehub.support@gmail.com