Shipping policy

SEHUB | SHIPPING & LOGISTICS PROTOCOL

At Sehub, we understand that when you order a new gadget, you want it fast and in perfect condition. We take extreme care in packaging your electronics to ensure they reach you safely across India.

1. PAN-India Coverage

We currently deliver to over 19,000+ pin codes across the Republic of India. At this moment, Sehub does not provide international shipping. Every order must have a valid Indian shipping address and contact number.

2. Dispatch & Handling Time (Tech-Precision)

Because electronics are delicate, our team performs a secondary quality check before packing.

  • Order Processing: 24 to 48 business hours.
  • Shipping Days: Monday to Saturday (excluding National Holidays).
  • High Volume Periods: During tech launches or festive sales, dispatch might take an additional 1-2 days.

3. Estimated Delivery Timelines

Once dispatched, your gadgets will reach you within:

  • Gujarat (Our Home Base): 2-3 Business Days.
  • Major Metros (Delhi, Mumbai, Bengaluru, etc.): 3-5 Business Days.
  • Rest of India: 5-8 Business Days.
  • Remote Areas (North-East, J&K, etc.): 7-10 Business Days.

4. Secure COD (Cash on Delivery) Verification

To protect our customers and prevent fraudulent orders:

  • All COD orders for high-value gadgets require a mandatory confirmation.
  • Our team will contact you via WhatsApp, SMS, or Call to verify your order.
  • Unverified COD orders will be automatically cancelled after 48 hours.

5. Premium Logistics Partners

We only trust the best to handle your tech. Our primary partners include BlueDart, Delhivery, XpressBees, and Ecom Express. You will receive a tracking link via email/SMS as soon as your gadget leaves our facility.

6. The "Unboxing Rule" (Crucial for Electronics)

To protect you against transit damage, Sehub follows a strict unboxing policy:

  • Mandatory Video: Customers must record a clear, continuous unboxing video (from showing the sealed label to opening the box).
  • This video is required to process any claims regarding physical damage, missing items, or "wrong product" issues. Without a video, claims may be rejected.

7. Packaging & Safety

Every gadget at Sehub is packed in multi-layered shock-proof packaging to ensure the internal components are safe during transit. If you notice the outer shipping bag is torn or heavily tampered with, Please Refuse the Delivery and contact us immediately.

8. Address Accuracy

We cannot redirect packages once they are in transit. If a package is returned to Sehub due to an incorrect address or the customer being unavailable, a re-shipping fee may be charged for the second attempt.

9. Lost or Stolen Shipments

In the rare event that a package is lost in transit (before delivery), we will ship a replacement or issue a full refund after the courier company confirms the loss.

10. Support & Queries

For any questions regarding your shipment, our tech-support team is ready to help:

Sehub Logistics Department
Address: Alpha Business Park, 5th Floor, Flat No. 502, Judges Bunglow Road, Satellite, Ahmedabad, GJ - 380015.
Support Email: sehub.support@gmail.com