Privacy policy

SEHUB | Privacy & Data Protection Policy

At Sehub, we value the trust you place in us when choosing your electronic gadgets. This Privacy Policy outlines how Sehub ("we," "our," or "the Company") manages your personal data in compliance with India’s Digital Personal Data Protection Act (DPDPA) 2023 and the IT Act 2000.

1. Digital Commitment

By interacting with our platform, you acknowledge that you are providing your information voluntarily. We collect data primarily to enhance your tech-shopping journey, ensuring that you get the right products with the fastest delivery across India.

2. Data We Process

To provide a seamless electronic commerce experience, we collect:

  • Identity & Contact: Name, shipping/billing address, and verified mobile number.
  • Purchase Intelligence: Your history of gadget purchases, warranty details, and technical preferences.
  • Payment Security: Secure tokens for transactions (processed via RBI-approved encrypted gateways).
  • Device Insights: IP address, browser type, and how you interact with our gadget listings (via cookies).

3. Why Your Data Matters to Us

We don't just collect data; we use it to power your experience:

  • Order Precision: To ensure your electronics reach the correct doorstep.
  • Technical Support: To assist with product setups, warranty claims, and after-sales service.
  • Personalized Tech Alerts: Sending updates on new gadget launches or price drops (only if you opt-in).
  • Fraud Prevention: Protecting our customers from digital payment risks.

4. Ecosystem Partners

We never sell your data. We only share it with essential partners to complete your order:

  • Platform (Shopify): To host our digital storefront.
  • Logistics: Premier Indian courier partners to handle fragile electronics.
  • Fintech Partners: Authorized gateways for secure UPI, Card, or Netbanking payments.

5. Data Governance & Storage

Your data may be processed on secure global servers managed by Shopify (including locations outside India). However, we ensure that every byte of information is protected under international security standards and remains compliant with Indian DPDPA regulations.

6. Empowering Your Rights

As a "Data Principal" under Indian law, you have full control:

  • Access & Review: You can ask for a summary of the data we hold.
  • Rectify: Update any incorrect contact or shipping details.
  • Right to Forget: Request deletion of your data (subject to tax/legal record requirements).
  • Grievance: Report any concerns directly to our dedicated officer.

7. Long-Term Retention

We keep your data only as long as you are an active user or as required by Indian Tax laws (e.g., GST records for 7 years). Once the purpose is served, data is securely purged.

8. Protection of Minors

Avson does not knowingly interact with or collect data from individuals under 18. Our gadgets are intended for purchase by adults.

9. Contact Our Grievance Cell

If you have concerns about your data or a specific transaction, our Grievance Officer is here to help:

  • Designation: Grievance Officer – Sehub (Electronics)
  • HQ Address: 5th Floor, Flat No. 502, Alpha Business Park, Judges Bunglow Road, Satellite, Ahmedabad, Gujarat - 380015.
  • Official Support: sehub.support@gmail.com

10. Jurisdiction

Any legal matters or disputes related to this policy will be settled under the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.